Shipping policy

Thank you for shopping with us. Please read the following shipping policy carefully before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next business day.

Processing times may vary during sales, promotions, holidays, or periods of unusually high order volume.

2. Shipping & Delivery

Once your order has been shipped, you will receive tracking information where available.

Estimated delivery times provided at checkout or by the shipping carrier are estimates only and are not guaranteed. Delays caused by the courier, weather, customs, incorrect addresses, public holidays, or other circumstances beyond our control are not our responsibility.

3. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

4. No Returns

All sales are final. We do not accept returns or exchanges.

Please carefully review the product description, specifications, size, color, and other details before placing your order.

5. No Refunds

All purchases are non-refundable. No refunds will be issued after an order has been placed or delivered.

This includes refunds due to change of mind, incorrect selection, ordering the wrong size or color, delays in delivery, or any other reason not specifically covered by applicable law.

6. Damaged or Incorrect Items

If you receive an item that is damaged or materially different from what you ordered, please contact us as soon as possible after delivery with your order details and clear photographs of the item and packaging.

Any resolution for such cases will be handled at our discretion and subject to applicable consumer-protection laws.

7. Lost or Delayed Shipments

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's terms and procedures. If tracking indicates that a shipment is delayed or lost, we may assist you in contacting the carrier, but delivery times are not guaranteed.

8. Contact Us

For questions regarding shipping or your order, please contact our customer support at premiumbeadsonlinecustomercare@gmail.com.

By placing an order, you acknowledge that you have read, understood, and agreed to this Shipping Policy, including our no-return and no-refund policy, to the extent permitted by applicable law.